Acronyms are not O-K.

I remember the time I was working for an agency in London and someone asked me for the “P-H-P on the P-P-C A-S-A-P”. I had no idea what they were talking about. All I knew is that they wanted something rather quickly, so replied “O-K”. It was normal to speak this way...

Which is better: Writing or Talking?

Here’s an interesting scenario I encountered recently. I was working with a client who put an HUGE amount of effort into writing a brief for their design agency. They spent days writing it. It had over 15 pages, complete with appendices, a contents page,...

Do you love it? Or are you scared of it?

There’s a form of communication that is vital to all humans. Both children and adults thrive on it. And yet some of us are scared of it. Feedback. We should be looking to give feedback as often as possible. It’s important if you have direct reports. And...